The majority of us only look for a plumber during an emergency and when that emergency does occur, we generally go for the first plumbing company you see. However, an unqualified and incompetent plumbing company can leave the place in a bigger mess than it was. The last thing you want is your Heatrae Sadia system or Oso system damaged! This is why it’s a good idea to take the time and consider multiple factors so you can differentiate between good plumbers and the bad ones.
What certifications do they have?
This is one of the first things you should check. The certifications provided will help you decide what type of work they can do. For an instance, only companies that have a certification on unvented systems should be allowed to work on unvented systems such as the Valliant unvented system or the Worcester unvented system. For example, Prestige Plumbers possess a certification for unvented systems, which shows they are qualified to fix or replace those systems. If a company can show such certification, then feel free to let them handle your Stelflow cylinder! You should also check for approval by organizations including CIPHE and CHAS.
Do they have insurance?
Genuine plumbers are insured to some extent. Basically put, if something goes wrong, you can rest easy as it will be covered by the insurance company.
Are they reachable 24/7?
This is an important question to ask. Breakdowns in the plumbing system can occur at the most unexpected times and pressurised systems on the edge of failure do not wait till morning! You need to have a plumbing company that can turn up at any time to fix the issue.
What do customers say about them?
If they are local plumbers, ask around the neighbourhood about them and see what people have to say about their services. Another option is to make use of the internet, where a number of forums allow customers to review companies. This can help you get a general idea of what they offer and which areas they are lacking in. Of course, there is going to be at least a few negative reviews, but if the number of positive reviews outweigh the negative reviews, then it’s a good sign.
How clear is the company when it comes to the rates?
Cost is going to be a factor that influences your decision. If the company is not transparent about its pricing structure before they start work, the final cost might be more than you can afford. All legitimate and honest companies are straightforward about costs and generally offer a written quote of how much they charge. If a company is reluctant to disclose the cost before they start work, be wary or look elsewhere.
About Prestige Plumbers
What began as a small family business has now expanded into many parts of the South Coast with satisfied customers wherever we go. Fast forward forty years, we are still committed to the same high standards and pride ourselves on delivering an impeccable service. Whether a boiler issue or a burst pipe, give Terry a call today on 0800 0886 417 for expert advice on plumbing!
